1. Data Controller

The data controller for this booking system is Martin Thorington, operating the online booking service for West Mersea Bowls Club.

2. Information We Collect

We process:

• Member names
• Contact details (email)
• Booking history
• Team information (if applicable)
• Account credentials

3. Legal Basis for Processing

We process your data under:

• Contractual necessity (to manage bookings)
• Legitimate interests (system administration)
• Legal obligations (tax/regulatory requirements)

4. How We Use Your Data

Your information is used to:

• Process and manage bookings
• Communicate booking confirmations
• Administer your account
• Improve our services
• Meet legal requirements

5. Data Sharing

We only share data with:

• Club management (for facility planning)
• When legally required

6. Data Retention

We retain your data:

• Active accounts: Until membership ends + 1 year
• Booking records: 3 years for tax purposes
• Inactive accounts: Deleted after 2 years of inactivity

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure (where applicable)
• Restrict processing
• Data portability
• Object to processing

8. Security Measures

We implement:

• Secure server connections (HTTPS)
• Password-protected accounts
• Regular system updates
• Limited staff access ('Administration' level members only)

9. Cookies

We use essential cookies for:

• User authentication
• Session management

No third-party tracking cookies are used.

10. Changes to This Policy

Updates will be posted here with a new "Last Updated" date.

11. Contact Us

For data requests or questions:
Email: admin@wmbowls.com

12. Complaints

You may contact the ICO if concerned about our data handling:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113